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FAQs

How much is the shipping fee?

Good news! It’s free worldwide.


What is the sizing guide?

Please find below the approximate sizing guide.


How do you ship packages?

Packages shipped from our US warehouse are shipped through USPS or UPS. Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product.


Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.


What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.


How long does shipping take?

Shipping time varies by location. These are our estimates:

Location *Estimated Shipping Time
United States 10-20 Business days
Canada, Europe 10-20 Business days
Australia, New Zealand 10-30 Business days
Mexico, Central America, South America 15-30 Business days

*This doesn’t include our 2-5 day processing time.


How do I know that my order has been registered?

Right after you've placed your order, it will come a new page that says "Thank you for your purchase!". Then you get a confirmation email.


Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.


How can I pay?

PayPal, Visa card, Master card.

PayPal is a safer, easier way to send and receive money online. When you select PayPal as the payment method, you will be linked to the PayPal site where you can make payment.

PayPal can be used to purchase items by Credit Card (Visa, MasterCard, Discover, and American Express), Debit Card, or E-check (i.e. using your regular Bank Account).

  • After viewing your items on your shopping cart page, you can click and check out with PayPal. Then you will leave our site and enter PayPal’s website.
  • You can sign in to your PayPal account, or you can create a new one if you haven’t got one.
  • You can use the PayPal as you want according to the on-screen instructions.

Usually, PayPal e-check will take 3-5 business days to be confirmed by PayPal.

You are always welcome to contact us, we are passionate about our customer service and will do everything to help you. Please ask us any question or if you have any special request in customizing products.